Terms and Conditions
30 Days Return Policy
The 30 days are there so that you will have time to see the product in real life before the deal is set in stone. We do not want to trick you into keeping our products. If you regret your purchase within 30 days of placing the order, just send it back and we’ll give you a full refund of the product – shipping costs are on you though.
We have a decade long guarantee on the beanies. If a stitch comes loose or a thread snaps after years of wear, send it to us, and we will fix the cap, and send it back to you. You only have to cover the shipping costs.
On socks, we unfortunately have no guarantee, because they will naturally be exposed to a massive amount of wear and tear being at the foot end of your day to day activities.
If you bought one of the first 100 beanies, which the Certificate of Authenticity will prove, you have a lifetime guarantee. If it breaks, we patch it up, or replace it if need be. Still shipping cost is on you. We can’t cover that.
Why Do the Invoices Say “Skylimit Productions”
When we bill you, it will say Skylimit Productions on the invoices and documents. This has a natural cause: Red Hat Factory is a brand owned by the company Skylimit Productions—a company that deals with marketing, branding and web-designs on a day-to-day basis, and Red Hat Factory was started as a passion project of the owner (which is me writing to you right here and now).
At the rate the business is going right now, we are always stocked, but if a sudden peak happens, we do not guarantee that there won’t be waiting time. Still we do not want to make orders impossible when out of stock, since this is a piece of handicraft worth the investment of not just your money, but also your waiting time.
We do however have a plan for scalability, so the waiting times will probably not get totally out of hand for any extended period.